Communication skills II

COURSE DESCRIPTION

During this study course, the students will learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologise. Students will also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to- face conversation, video conference, phone call, or email) for their messages.

CONTENT

1. Communication Science
2. Interpersonal communication
3. Group Communication
4. Public Rhetoric and Persuasion
5. Critical Theory in Communication
6. Communicating With Executives
7. Cooperation, Competition, and Comparisons
8. Trust
9. Deception
10. Memorable and persuasive messages
11. Active listening
12. Thoughtful questions
13. Conflict Resolution Skills